CERM ID

Why do I need to log in / Why can I not log in?

All information from the CERM online help is only available in a protected environment through https://onlinehelp.cerm.net. To access it, you need a CERM ID.

If you don't know if you already have a CERM ID, reach out to your company's IT administrator or your CERM Project manager. They should be able to provide you with the necessary information or create an account for you.

You are the IT administrator

You will have to request CERM to activate the CERM ID for your company, through the request form.

But first, you have to decide how you will do the CERM user management:

• Option 1: link to the Azure Active Directory (if you have this in your company)

  We will need the following information from your Azure AD environment.

  1. Email address of the person who will give consent in your Azure Active Directory IT Administrator

  2. Your Tenant ID in Azure Active Directory

  3. Your Custom domain name(s)
     Multiple names are possible! (for example: qualityprint.com;qualityprint.net;quality.group.com)

  How to get this information is explained in the implementation manual.

  Other information that will be requested:

  4. Company name: this will be visible later when we have CERM Customer portal (for example: Quality Print)

  5. Your name and role within your company

  6. The relation of your company with CERM

• Option 2: manage users manually within the CERM ID platform

  Some basic information is needed. Note: The person that will manage the CERM ID users should complete the request!

  1. Company name: this will be visible later when we have CERM Customer portal (for example: Quality Print)
  2. Your name and role within your company

  3. The relation of your company with CERM

Request a CERM ID

 After you submit the request form, your CERM-ID will be set up and an activation email will be sent to you from cerm-id@cerm.net.

Please check that your email system allows messages from cerm-id@cerm.net and does not block them or mark them as junk/spam.

Download the step by step manual for the implementation

Verify your CERM ID

After completing the steps from the activation email, verify if the connection with CERM ID is set up successfully:

• Log in through https://onlinehelp.cerm.net
• Notify the users of the CERM applications within your company, that they now can access the CERM online help through the link above.

As soon as more CERM applications will make use of the CERM ID we will notify you.

More about the CERM ID

• FAQ

  Why the CERM ID?

  Today, CERM already offers many services, not only Cerm7 software, Smart BI, Web4Labels and CRM, but we also have our ticketing platform to assist you and follow up your inquiries, and the CERM Academy. Next to this, Cloud applications are in full development and we are also building a CERM Customer portal.

  For each of these you must authenticate to get access. Today not all systems are linked to the same user accounts. We want to change this and bring this to a single point of authentication.

  The CERM ID is an important step in our strategies to offer a uniform and innovative cloud-based platform for CERM users and partners in a protected environment. The CERM ID is an authentication and authorization system that CERM will gradually implement for all services related to your CERM implementation, starting with the CERM Online help and the brand new Scheduling optimization.

  Who can get a CERM ID?

  One CERM ID tenant has to be activated for a company. Each user within that company will then get an account.

  So this is for:

  • All CERM customers
  • All partners of CERM
  • Integration and IT partners at companies using CERM
  • Also, if you are considering to implement CERM at your company, get in touch with our sales team to get the CERM ID and fill in the above mentioned request form.
  • If you are an intern, or student at a company that uses CERM, contact the company IT administrator to get access.

  If you are using CERM, contact your company IT administrator to get access (more information earlier on this page).

  How difficult, how much time does it take to set up?

  • For the IT administrator: with the step by step manual for the link with Azure, it takes less than 30 minutes. Manual setup, less than 20 minutes.
  • For the CERM users: less than 1 minute.

  What is the roadmap for the CERM ID?

  The CERM ID is an ambitious project and we will add our services step by step, starting with the full CERM Online help.

  For the CERM Online help, the release notes (starting with New in version 7.28) and major new features will not be accessible through the public online help, only through the new help.

  Also, the brand new Scheduling optimization uses the CERM ID for authentication.

  Later we will add the CERM Academy, the CERM ticketing system and all cloud based CERM applications.

  More user policies will be added with each step to determine the user rights.

  We will notify with each new service that moves to the CERM ID.

  What is the cost?

  This is free of charge.

  Is the CERM ID to be set up per site / per database?

  No, 1 company with multiple sites can be organized with 1 CERM ID tenant.

  This will be configurable later with the CERM Cloud applications.

  Who manages the CERM ID? Who is responsible?

  First activation has to be done by CERM. Further setup and linking with the Azure Active directory (or the user management) is then done by your IT administration. Maintaining the link is the responsibility of the IT administration of your company. More info

  1. When linking with the Azure Active Directory: it is the policy of Microsoft that the used client secret is only valid for a limited time. There is no way to automatically renew this. We advise to set a reminder in your calender one month before expiry to renew this.
  2. When doing manual User management: you are responsible of adding (or removing) users when necessary.

  More info is available in the Implementation manual.

  How do I get my CERM ID?

  See the instruction at the beginning of this page.

  Is the local help (F1) affected by this?

  No, the local help remains functional as before.

  I have concerns about GDPR and privacy

  Please review the GDPR Compliance and CERM Software.

  I want more technical information

  Technical info

  The CERM ID is based on Open ID connect (OAuth2).

  This is considered the de facto industry standard for online authentication and authorization.

  • You can either set up a link with your Azure Active Directory
    or
  • Manually add users within the CERM ID system.

  All details are available in the step by step implementation manual mentioned earlier on the page.

• CERM ID Troubleshoot